50 av du Docteur Aurientis
13100 AIX EN PROVENCE
FNAIR PACAC(FNAIR for Provence, Alps, Riviera and Corsica)
80, bd François Duparc
Tel : +33.4 91 49 35 91
An additional list of patient associations is available at the secretary’s office.
Fundamental rights of patients are enshrined in the Hospital Patient’s Charter, the general principles of which can be found in your Welcome Handbook.
Since we are determined to ensure that the individual fundamental rights of our patients are respected, we at the CHP commit ourselves to observe the principles set out in the Charter.
The full text of the said Hospital Patient Charter can be viewed on the following Government website: www.sante.gouv.fr.
All information in relation with your health status will be given to you during a personal interview with the CHP physician, except in the case of urgency or impossibility. This information must enable you to take, in agreement with the physician, all medical decisions that concern you, and thus express your consent regarding treatments. Should you consider that the information received is insufficient, it is of utmost importance that you request another appointment with the physician. Furthermore you may, at any time, withdraw your consent.
(see article R.1111-17 of the French Public Health Code as it emerged from the Decree n°2006-119 dated February 6, 2006, itself resulting from the Léonetti Law dated April 22, 2005).
Advance directives allow the patient nearing the end of life to take decisions regarding the stop or limitation of his treatment. Submitted in writing, they replace the patient’s word when the latter is unable to express his will. All members of the medical team will be pleased to give you details regarding the form and manner of communication of such directives.
Pursuant to the Law of March 4, 2002 on patient rights and the quality of the health system, and prior to your first dialysis session, we suggest that you designate in writing a trustworthy person. A specific form is available to that end.
The said person may either be a member of your family, a friend, or your treating physician.
Should you not be able to express your will or to receive the information to that end, this individual would be consulted. If you wish, he will also be able to assist you with formalities and attend medical appointments in order to help you take decisions.
This designation may be revoked at any time.
(see Law n°2002-303 dated March 4, 2002 and Decree n°2002-637 dated April 29, 2002)
You are entitled to access all information regarding your health, either directly or through a doctor.
The disclosure of such information will take place at the latest within 8 days from the date of receipt of your request sent to CHP’s Director with acknowledgment of receipt, and at the earliest after the observance of a legal period of 48 hours.
Conditions of access to your medical file are available at the secretary’s office.
(See article R.1112-7 of the French Public Health Code as it emerged from the decree dated January 4, 2006)
Your medical file is stored at the CHP in paper and digital format for a period of 20 years under the responsibility of one or several doctors designated to that end by the President of C.M.E.
The Director sees to ensure the safeguard and confidentiality of your file within the premises.
The information contained in this file is protected by medical confidentiality and may only be transmitted to authorized recipients and to individuals entitled to know their content, either because of their function, or pursuant to specific legal or regulatory provisions.
In compliance with medical ethics and statutory provisions of the Law of August 6, 2004, on the protection of natural persons regarding the processing of personal data, in particular articles 34 and 40, any patient may exercise his right of access and rectification to the physician in charge of medical data (Dr. CHOULET). The latter ensures data safety and confidentiality within the frame of the CHP’s regulations.
Data processing and individual freedoms
Unless you notify your objection, your file will be subject to data processing. All information may solely be used by your physician, in compliance with the conditions set out in the Law n° 78-17 of January 6, 1978 and in accordance with the requirements set forth by the CNIL (French Commission on Data Processing and Individual Liberties).
In addition to your right to oppose, you have a right of access and rectification of the data contained in your file.
Complaint and contention
Should you consider that you suffered harm or should you wish to make a complaint, you may send your request by mail to the president of the CRUQPC in order to refer to the Commission on relations with users and the quality of patient care. The medical secretary’s office is at your disposal for any information as to the CRU’s members, role and operation.
You may also submit a complaint to the Commission Régionale de Conciliation et d’Indemnisation (CRCI), i.e. theRegional Commission of Conciliation and Indemnification, the competent body for the settlement of a dispute between a patient and any health institution.